Koi Rose takes pride in making sure that each order is fresh prior to shipping . Please allow 3-7 business days for your order to be processed before it is shipped. When your shipping label is created you will receive an e-mail containing your orders tracking number.
For a full refund please return the unburned Koi Rose candle within 14 days of delivery. You are fully responsible for the return shipping fees. If the candle has already been burned you are not eligible for a refund.
We use soy wax to give our customers the best possible scent throw. One of the benefits of soy wax is that the candle will burn slower and longer, this means your candle will last longer.
Our wooden wicks require a little more care, as they should always be clipped (or cut) after a burn to ensure that you smell the full scent of our candles and have a consistent burn.